[01] Ismail L. S., Health Affairs Department, Primary Health Care Services Sector, Dubai Health Authority, Dubai, UAE. [02] Al Faisal W., Schools and Educational Institutions Health Unit, Health Affairs Department, Primary Health Care Services Sector, Dubai Health Authority, Dubai, UAE. [03] Hussein H., Schools and Educational Institutions Health Unit, Health Affairs Department, Primary Health Care Services Sector, Dubai Health Authority, Dubai, UAE. [04] Wasfy A., Statistics and Research Department, Ministry of Health, Dubai, UAE.

Emotional reaction usually develop among human service staff working with continuous emotional and physical stress. This emotional reaction was described by Maslach & Jackson to yield a progressive deterioration in work and other performance indicators. To study the association between work nature and emotional exhaustion and depersonalization among nurses working at health care facilities in Dubai. A cross sectional study, targeting all nurses working at Dubai health Authority primary heath care centers. Self-administered questionnaire was used to evaluate socidemo graphic data, job characteristics of nurses, burnout inventory and employee satisfaction level. Burnout syndrome and satisfaction score was be calculated and nurses was classified accordingly. High emotional exhaustion level related to the time needed to reach work ranged from (7.1%) for nurses who need less than 10 minutes to (20.0%) for nurses who need more than 50 minutes. As for nursing experience, high emotional exhaustion ranged from (14.4%) for nurses with 6-12 years of experience to (18.5%) for those with less than 5 years’ experience. Considering DHA experience, emotional exhaustion levels were recorded ranged from (7.7%) for nurses with DHA experience period more than 26 years to (18.4%) for others with an experience period from 16-26 years. Also (20.0%) of the nurses that were at administrative position recorded high emotional exhaustion level compared to (13.0%) in nurses working at community field. about (15.0%) of the nurses working for 8 hours daily and weekends had high emotional exhaustion levels and (16.8%) of those who had two shifts weekly. Regarding salary, nurses who receive higher salaries recorded a significantly higher emotional exhaustion level than others (32.7%) versus (11.9%), respectively. Also (44.4%) of nurses who evaluate their tasks as an easy one had high level of emotional exhaustion. Considering intention to leave within 5 years, (35.9%) of the nurses who intend to leave their current unit recorded high emotional exhaustion level compared to (7.7%) of those who didn't. There are partial mediation effects of work nature, mainly through emotional exhaustion which may increase voluntary turnover rate which seems to be an issue that should raise concern of health administrators in the region. Cost of turnover-a non-value-adding element in the organizational budget-forces managers to focus on retention.

Work Nature, Emotional Exhaustion, Depersonalizations, Nurses, Dubai

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