[01] Israa Habbal, Pharmacy Department, Sheikh Khalifa Medical City Ajman (SKMCA), Ajman, United Arab Emirates. [02] Bushra Abdulla Alekam, Pharmacy Department, Sheikh Khalifa Medical City Ajman (SKMCA), Ajman, United Arab Emirates.

Introduction: It has been suggested that electronic documentation be used to improve the quality of service, patient safety, and patient counselling. With the global shift from paper-based to electronic documentation, it's more important than ever to find treatments that can enhance quality of care and patient safety. Despite being an essential component of patient-centred care and pharmaceutical care, there is still a gap in recording pharmaceutical care services, which has been a source of worry in the healthcare system. Appropriate patient counselling impacts the improvement of the safe use of High Alert Medication and reduces the risk of negative consequences. Purposes: The goal of this study is to use a standard instrument for documentation to establish an electronic documentation system for drug-related (High Alert Medication) patient counselling and analyse its influence on patient satisfaction with the implementation. Methodology: This is a descriptive study by using convenience sampling technique carried out in United Arab Emirates from the 1^st of March 2020 until the 1^st of April 2020. Result: The present study consisted of 9 participants. Staff compliance was peak in April (93%), then dropped to 69% in May and June, then increased to 79% in July. After the teaching sessions, the patient's satisfaction increased. Patients, on the other hand, strongly agreed with the health care professionals' explanation of the use of mediation in 85.7% of post-education sessions compared to 55.6% in pre-education sessions. Conclusion: Staff compliance was highest immediately after the instructional sessions, but dropped as a result of the COVID-19 pandemic, according to the current study. At the same time, the staff was satisfied with the training sessions. In addition, after the education sessions, the patient's satisfaction increased significantly. In order to affect patient behaviour and adherence, counselling is a crucial element of pharmacological treatment. More than ensuring desired pharmaceutical outcomes, good counselling necessitates the use of communication and relationship skills as instruments for providing the best possible patient care.

Electronic Documentation, Patients’ Satisfaction, Staff Satisfaction, Counselling

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