[01] Reza Pirayesh, Faculty Member of Department of Management and Accounting, Zanjan University, Zanjan, Iran. [02] Masoumeh Niazi, M.A. Student of Business Management, Zanjan Branch, Islamic Azad University, Zanjan, Iran.

This study has an applied aim and follows a descriptive research method that has been done with survey method. This research main purpose is to identify the impacts compilation and deployment operational comprehensive plan process on organizational performance in branches of Tose’e and Ta’avon Bank (TTbank) of Zanjan. For arriving to above purpose have been discussed two basic hypotheses and four sub-hypotheses. The population this research is all employees and managers TTBank of Zanjan. For testing impact of operational comprehensive plan on organizational performance, data obtained from the questionnaires has been analysed with liner regression model and Spss.v19 software. Also for testing relationship each stage of operational comprehensive plan with organizational performance has been used of Pearson correlation and finally for different expectations for managers and employees from operational comprehensive plan has been used of One -Way ANOVA test. The researches results have been confirmed impact apply of operational comprehensive plan on organizational performance also all of operational comprehensive plan stages have been related directly with organizational performance. The ANOVA test result also indicate that no significant difference between the expectations of managers and employees of operational comprehensive plan.

Planning, Operational Comprehensive Plan, Financial and Nonfinancial Performance, Performance Evaluation

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